Contact VIVIDWEB Solutions

We are available 7 days a week to help you with your Hosting Services! New and existing customers can make use of email to contact us. We use a ticket based helpdesk system which helps us keep track of all sales, billing and support enquiries. You will receive an automated response with a ticket number as soon as your email is processed by our system.


Do you have questions about any of our products or services? Send us an email with as many questions as you like!

Click to Submit a Ticket or email:


For monitored technical assistance (24 hours a day, 7 days a week) no matter what type of account you hold!

Click to Submit a ticket


For any questions regarding an invoice or existing clients who would like to add or modify services.

Click to Submit a ticket or email:


Non-clients wishing to make Spam reports or to report any other violations of law.

Click to Submit a ticket or email:


Do you have a complaint; would you like to praise a staff member for a job well done?

Click to Submit a ticket or email:

Official contact information

We provide our contact information below for legal reasons, please refrain for using the details for support reasons.

  • Registered Name: Medupi Innovative (Pty) Ltd.
  • Registration Number: 2015/012529/07
  • Registered Address: 1048 Pilanesberg Street, Maokeng Extension, Tembisa, 1632
  • Email:
  • Phone: 011 037 3880
  • Phone: 073 1023 296

Working Hours

  • Monday - Friday - 9am to 5pm
  • Saturday & Sunday - Closed

24/7 Support

Contact Form